Privacy Policy

Revival Hero LLC (“Revival Hero,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, website, and communication systems.

By using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

- Name

- Business name

- Email address

- Phone number

- NMLS number (if applicable)

- CRM data provided by you

- Recorded verbal consent confirmations

B. Communication Data

- When you engage with our messaging systems, we may collect:

- SMS message content

- Call logs

- Voicemail recordings

- AI interaction transcripts

- Appointment scheduling data

C. Technical Information

- IP address

- Browser type

- Device information

- Cookies and usage analytics

2. How We Use Your Information

We use collected information to:

- Provide AI-powered appointment reminders

- Deliver follow-up communications

- Respond to inbound inquiries

- Improve automation performance

- Maintain compliance with messaging regulations

- Monitor fraud and abuse

- Fulfill contractual obligations

We do not sell personal data.

3. SMS & 10DLC Compliance

Revival Hero communicates with users who have provided prior express consent via:

- Website form checkbox

- Recorded verbal consent

Message Types Include:

- Appointment reminders

- Follow-ups on prior inquiries

- Inbound response messages

Message Frequency

Message frequency varies depending on engagement.

Message & Data Rates

Message and data rates may apply.

Opt-Out

You may opt out at any time by replying:

STOP
UNSUBSCRIBE

You may reply HELP for assistance.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

We comply with TCPA and A2P 10DLC regulations.

4. Information Sharing

We may share information with:

A. Service Providers

Including:

- Twilio (SMS/voice infrastructure)

- CRM providers

- Email delivery services

- Cloud hosting providers

These providers are contractually obligated to protect your data.

B. Legal Requirements

We may disclose information if required by law, subpoena, or regulatory obligation.

We do not sell or rent personal information.

5. Data Retention

We retain information:

- As long as necessary to provide services

- To maintain compliance records

- As required by applicable law

You may request deletion of your data, subject to regulatory retention requirements.

6. Data Security

We implement commercially reasonable safeguards to protect information from:

- Unauthorized access

- Disclosure

- Alteration

- Destruction

However, no system is completely secure.

7. B2B Use Only

Revival Hero services are intended for business-to-business communications involving mortgage professionals and related service providers.

We do not knowingly target consumer marketing campaigns.

8. Your Rights

You may:

- Request access to your information

- Request correction of inaccurate data

- Request deletion (where legally permitted)

- Opt out of SMS communications

To make a request, contact:

Email: [email protected]
Phone: 800-551-5968

9. Cookies & Tracking

We may use cookies and analytics tools to:

- Improve website performance

- Analyze usage patterns

- Enhance user experience

You may disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of updates.

12. Contact Information

Revival Hero LLC
3730 Kirby Drive, Suite 1200

Houston Texas 77098
Email: [email protected]
Phone: 800-551-5968